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RETURNS & EXCHANGES
2S STORE O.E., through the Hot Spot online store, aims to ensure that the product return process is carried out in a clear, simple and discreet manner.
This Returns & Exchanges Policy supplements the Right of Withdrawal and does not limit the rights granted to consumers under applicable legislation.
1. Return of a product due to withdrawal
A consumer who makes a purchase from the online store has, subject to the conditions of applicable legislation, the right to withdraw within fourteen (14) calendar days of receiving the product, without being obliged to give reasons for their decision.
The procedure and conditions for exercising the right of withdrawal are described in detail on the “Right of Withdrawal” page.
To initiate the procedure, the customer may contact 2S STORE O.E.:
Email: info@hot-spot.gr
Telephone: +30 693 401 5464
It is helpful to include the order number and the products concerned by the return in the communication.
2. Return conditions
Returned products must be in the condition in which they were delivered, taking into account the nature of the product and the necessary handling permitted to establish its characteristics and functioning.
Where possible, products should be returned:
- in their original packaging,
- with their labels and accompanying items,
- with any components, instructions or accessories,
- without damage that is not necessary for inspecting the product,
- without signs of use beyond those necessary to inspect their nature, characteristics and functioning.
2S STORE O.E. reserves the right to examine the condition of the product after its return.
Any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning may entail a corresponding reduction in the amount refunded, in accordance with applicable legislation.
3. Products for personal use and hygiene products
Due to the nature of the products offered by Hot Spot, certain products are intended for personal use or come into direct contact with the body.
For these products, the statutory exception to the right of withdrawal may apply where they are sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.
Therefore, before unsealing a product, the customer should check whether the packaging bears a seal or a relevant indication concerning its return.
The exception applies only in the cases provided for by applicable legislation and is not arbitrarily extended to products that do not fall within its scope.
The consumer’s statutory rights in relation to defective or non-conforming products are not affected.
4. Return of an incorrect product
If a product different from the one included in the order is delivered, the customer is requested to contact 2S STORE O.E. immediately before using or unsealing the product.
After confirming the error, the business will inform the customer of the return procedure and the dispatch of the correct product, where required.
In the event of a proven error on the part of the business, the customer will not be charged the cost arising from correcting the error.
5. Defective products
If a product is defective or does not conform to the contract, the customer must contact 2S STORE O.E. so that the matter can be assessed.
Contact may be made via:
Email: info@hot-spot.gr
Telephone: +30 693 401 5464
Where necessary, photographs, videos or other information that helps assess the problem may be requested.
The consumer’s statutory rights in the event of non-conformity or a defect apply independently of this commercial policy.
6. Product exchanges
The option to exchange a product is a procedure distinct from the exercise of the statutory right of withdrawal.
Where 2S STORE O.E. offers the option to exchange a particular product, the exchange is carried out in accordance with the conditions in force at the time of purchase and provided that the product is eligible for exchange.
Due to the nature of certain Hot Spot products, products intended for personal use or products that have been unsealed may not be accepted for exchange for health and hygiene reasons, in accordance with applicable legislation.
An exchange for a different size or another product characteristic, where offered, does not abolish or limit the consumer’s statutory right of withdrawal.
7. Refunds
Where a return is made under the statutory right of withdrawal, the provisions set out in the Right of Withdrawal Policy apply.
Refunds are made within the statutory time limits and, as a rule, using the same means of payment as those used for the original transaction.
The business may wait until the products have been returned or proof of their dispatch has been provided before issuing the refund, subject to the conditions laid down by legislation.
8. Products not accepted for return due to use
Return of a product may not be possible where, because of its nature and prior use, it cannot be made available for sale again in a manner that ensures consumer health and hygiene, and the exception provided for by law applies.
The business does not apply a general and unspecified prohibition on returns to the entire category of sex toys. Each case is assessed according to the nature of the product, its condition, whether it has been unsealed and the applicable provisions of legislation.
9. Products damaged during delivery
If the customer receives visibly damaged packaging or a damaged product, they are advised to contact 2S STORE O.E. immediately and, where possible, retain the packaging and shipping materials until the incident has been investigated.
The business will examine each incident individually and inform the customer of the next steps.
10. Discretion
2S STORE O.E. handles all returns and exchanges with the same discretion that characterises the dispatch of Hot Spot orders.
Information concerning the order, the products and their return is used exclusively to handle the request and is treated in accordance with the Privacy Policy and applicable personal data protection legislation.
11. Contact for returns and exchanges
For any matter relating to a return, exchange or defective product:
2S STORE O.E.
12 Fokionos Street
Athens, 105 63
Telephone: +30 693 401 5464
Email: info@hot-spot.gr
This Returns & Exchanges Policy applies in conjunction with the online store’s Terms & Conditions and the Right of Withdrawal and does not limit consumer rights provided for by mandatory provisions of law.
Last updated: [1 October 2026]