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PRIVACY POLICY

This Privacy Policy describes how the business 2S STORE O.E., with Tax Identification Number (AFM) 803175317, Tax Office (DOY) KEFODE ATTIKIS, General Commercial Registry (G.E.MI.) number 191346501000, registered office at 12 Fokionos Street, Athens, Postal Code 105 63, telephone +30 693 401 5464 and email info@hot-spot.gr, collects and processes personal data when you visit and use the Hot Spot online store, place orders, communicate with the business and participate in marketing and advertising activities.

2S STORE O.E. acts as the Data Controller of personal data collected through the online store, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable Greek legislation and any other applicable provision concerning the protection of personal data.

1. What personal data we collect

Depending on how you use the online store, we may collect and process the following categories of data:

1.1. Order and customer details

When placing an order, the following may be collected:

full name,
billing address,
shipping address,
telephone number,
email address,
details required for delivery of the order,
order, purchase, return and exchange details,
details required for the issuance of statutory documents.

1.2. Account details

If you create a user account, we may process the information required to create and manage your account, as well as the history of orders associated with it.

1.3. Contact details

When you contact us by email, telephone or contact form, we process the information you provide and the content of the communication, to the extent necessary to assist you.

1.4. Payment data

To complete a transaction, payment-related information may be processed.

Where payment is made through an external payment provider, transaction details may be processed by the respective provider in accordance with its own privacy policy and terms of service.

2S STORE O.E. does not store payment card details beyond what is necessary and permitted for the completion and documentation of the transaction.

1.5. Technical data

When visiting and using the website, technical data may be collected, such as:

IP address,
browser type and version,
device type,
operating system,
language and basic device settings,
date and time of visit,
pages and content you visit,
information concerning your use of and interaction with the website,
technical details required for the security and proper operation of the systems.

2. Data relating to purchases

Due to the nature of the products offered through the online store, order history may concern particularly personal choices of the customer.

2S STORE O.E. treats this data as strictly confidential and takes appropriate measures to protect it.

Order details are used to the extent required for:

processing and delivering the order,
invoicing and maintaining statutory documents,
customer service,
managing returns and exchanges,
addressing problems or disputes relating to transactions,
fulfilling legal obligations.

2S STORE O.E. does not use the content or history of a customer’s purchases for advertising targeting in a manner that reveals to third parties the customer’s identity or specific personal choices, unless there is an appropriate lawful basis and this is permitted by applicable legislation.

3. For what purposes we process data

Personal data may be used for the following purposes:

3.1. Order fulfillment

To process, confirm, invoice, dispatch and deliver orders.

3.2. Customer service

To respond to enquiries, resolve problems and manage requests relating to products, orders, payments, returns and exchanges.

3.3. Accounting and tax compliance

To issue and maintain documents and fulfill obligations imposed by applicable legislation.

3.4. Security and fraud prevention

To protect the website, transactions, systems and users against fraud, malicious activity, unauthorized access or other security breaches.

3.5. Improvement of the online store

To analyze website usage, make technical improvements, improve user experience and evaluate the operation of our services.

3.6. Measurement of advertising activities

The website may use measurement and tracking technologies to evaluate the effectiveness of the business’s advertising activities.

Depending on the services used at any given time, tools from providers such as Google, Meta and other advertising or technology platforms may be used.

Such technologies may enable, among other things:

recording visits originating from advertisements,
measuring conversions,
measuring the effectiveness of advertising campaigns,
creating statistical audiences,
optimizing advertising campaigns,
retargeting users who have visited the website.

Technologies that are not strictly necessary for the operation of the website are used in accordance with the requirements of applicable legislation and, where required, following the user’s prior consent.

3.7. Promotional activities and marketing

Where the required lawful basis exists, 2S STORE O.E. may carry out electronic communications, updates, offers and other promotional activities.

Participation in such activities is not a prerequisite for making a purchase.

4. Google, Meta and other advertising platforms

To promote its products and services, 2S STORE O.E. may use digital advertising, analytics and remarketing services provided by third parties, including, for example:

Google,
Meta,
other digital advertising platforms,
analytics and measurement tools.

These services may use cookies, pixels, tags, SDKs or other technologies to recognize the device or browser, measure visits and actions and, where permitted, create audiences or display relevant advertisements.

The use of these technologies may involve the processing of personal data by the respective providers.

2S STORE O.E. takes appropriate measures to ensure that the relevant technologies are activated in accordance with applicable legislation and the user’s consent choices.

The specific technologies used on the website and the corresponding cookie categories are described in more detail in the Cookie Policy.

5. Remarketing and retargeting

Where relevant services are used, the website may participate in remarketing or retargeting campaigns.

This may mean that a user who visited the website or interacted with specific content may see a relevant advertisement from the business on other websites, applications or platforms.

This functionality is based on the technologies and settings of the respective providers and is activated in accordance with consent requirements, where consent is required.

6. Lawful bases for processing

Personal data is processed only where a lawful basis exists under the GDPR.

Depending on the purpose, processing may be based on:

the performance of a contract or taking steps prior to entering into a contract,
compliance with a legal obligation,
the legitimate interest of 2S STORE O.E., where permitted and where the rights and freedoms of the user do not override that interest,
the user’s consent, where required.

For tracking, advertising, remarketing or similar monitoring technologies that require consent, the relevant processing takes place only after the required consent has been given.

Consent must be freely given, specific, informed and unambiguous and may be withdrawn at any time.

7. Recipients and partners

For the smooth operation of the online store, personal data may be shared, to the extent necessary, with:

courier companies and delivery services,
payment providers,
hosting and technical support providers,
e-commerce service providers,
accountants and tax consultants,
legal or other professional advisers, where required,
email or other communication service providers,
analytics, advertising and measurement providers,
digital advertising and remarketing platforms, where the relevant services are used lawfully.

Partners and providers that process data on behalf of the business are bound, where required, by the applicable contractual and legal obligations concerning the protection of personal data.

8. Transfers of data to third countries

Certain technology, advertising, analytics, cloud or other service providers may operate or process data outside the European Economic Area.

Where personal data is transferred to a third country, 2S STORE O.E. takes the measures stipulated by the GDPR and uses the appropriate lawful safeguards, where required.

These may include an adequacy decision, standard contractual clauses or another lawful basis provided for by the applicable regulatory framework.

9. Data retention period

Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by applicable legislation.

For example:

order data is retained for as long as required for completing the transaction, serving the customer and fulfilling tax and accounting obligations,
account data is retained for as long as the account remains active or for as long as necessary to serve a lawful purpose,
communication-related data is retained for as long as required to manage the relevant request,
marketing data is retained in accordance with the relevant lawful basis and until consent is withdrawn, where consent is the basis,
cookie data and advertising identifiers are retained in accordance with the respective settings and periods provided for by the relevant technologies.

After the required period has elapsed, data is deleted, anonymized or securely destroyed, unless there is a lawful reason for its further retention.

10. Personal data security

2S STORE O.E. takes appropriate technical and organizational measures to protect personal data against loss, destruction, unauthorized access, alteration, unlawful processing or disclosure.

These measures are implemented taking into account the nature of the data, the purposes of processing and the associated risks.

Particular care is taken to protect data relating to customers’ orders and purchases, given the personal nature of the products offered through the online store.

11. Your rights

In accordance with the GDPR and subject to the conditions provided by law, you have the right to:

access your personal data,
rectify inaccurate or incomplete data,
erase your data,
restrict processing,
object to processing,
data portability, where applicable,
withdraw consent where processing is based on consent,
receive information regarding specific aspects of processing,
lodge a complaint with the competent supervisory authority.

The above rights are subject to the limitations and conditions provided for by applicable legislation.

12. Exercising your rights

To exercise your rights or for any question regarding the processing of your personal data, you may contact:

2S STORE O.E.
12 Fokionos Street
Athens, Postal Code 105 63
Telephone: +30 693 401 5464
Email: info@hot-spot.gr

To protect our customers’ data, additional information may be requested to verify the identity of the applicant, where necessary.

13. Advertising communications

2S STORE O.E. may send informational or commercial communications where permitted by applicable legislation.

The user may request at any time to stop receiving commercial communications by following the unsubscribe mechanism included in the relevant messages or by contacting the business.

Stopping commercial communications does not affect the sending of necessary messages relating to orders, transactions, account security or other contractual or legal obligations.

14. Cookies and tracking technologies

The website uses cookies and may use pixels, tags, scripts and other similar technologies.

These technologies may be used for:

the strictly necessary operation of the website,
security,
retaining user preferences,
statistical analysis,
traffic measurement,
conversion measurement,
advertising targeting,
remarketing and retargeting,
optimizing advertising activities.

Technologies that are not strictly necessary for the operation of the website are activated in accordance with the requirements of applicable legislation and the user’s consent choices, where required.

More information is provided in the separate Cookie Policy.

15. Automated decision-making and profiling

2S STORE O.E. may use analytics, advertising and remarketing technologies that enable the creation of statistical or advertising audiences and the analysis of user behavior.

Such processes are not used to make decisions that produce legal effects or significantly affect the user solely through automated processing, unless otherwise provided for and the conditions of the GDPR are met.

Where consent is required for profiling or tracking, it is requested in accordance with applicable legislation.

16. Protection of minors

The online store offers products intended exclusively for adults.

The purchase by minors of products intended exclusively for adults is not permitted.

2S STORE O.E. does not seek to collect the personal data of minors for purposes that are not necessary for the lawful operation of the online store.

17. Links to third-party websites

The website may include links or embedded third-party services.

2S STORE O.E. is not responsible for the personal data protection practices of third-party websites or services.

Data processing by third-party providers is governed by their own privacy policies and terms.

18. Personal data breach

In the event of a personal data breach, 2S STORE O.E. applies the prescribed procedures for assessing, addressing and, where required, notifying the incident to the competent authorities and affected individuals in accordance with applicable legislation.

19. Right to lodge a complaint

If you believe that the processing of your personal data breaches applicable legislation, you may contact the:

Hellenic Data Protection Authority (HDPA)

The HDPA is the competent supervisory authority in Greece for personal data protection matters.

20. Amendments to the Privacy Policy

This Privacy Policy may be amended where required due to changes in legislation, services, technologies used or the manner in which the online store operates.

The version in force at any given time is published on the website.

21. Contact

For any question concerning this Privacy Policy or the processing of your personal data:

2S STORE O.E.
Tax Identification Number (AFM): 803175317
Tax Office (DOY): KEFODE ATTIKIS
General Commercial Registry (G.E.MI.): 191346501000
12 Fokionos Street, Athens, 105 63
Telephone: +30 693 401 5464
Email: info@hot-spot.gr

Last updated: 1 October 2026